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Turn Off Other Call Blockers for Call Guard

Updated over 2 weeks ago

You may already have call blocking or spam filtering enabled without realizing it. Many phones, carriers, and third party apps include built in call protection tools.

Because these tools update frequently, the exact menus and settings on your device may look different from what is shown here. The steps below reflect the most common setup, but if your screen does not match, we recommend checking the app or your carrier’s Help Center for the most current instructions.

For Call Guard to work properly, it must be the only call screening or blocking service active on your device. If another call blocker or carrier spam protection tool is still enabled, you will need to turn it off before Call Guard can screen calls correctly.
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Please note: Merely uninstalling the apps below does not turn off call forwarding. Call forwarding must be manually disabled before removing the app and ending your subscription.

RoboKiller

To fully deactivate RoboKiller’s call blocking and call forwarding, follow one of the methods below.

In-app deactivation

  1. Open the RoboKiller app.

  2. Tap More in the bottom right corner.

  3. Tap Help and support > Deactivate RoboKiller.

  4. When prompted to pause RoboKiller, select No, I still want to disable.

  5. Tap Turn off Call Forwarding to view and dial the deactivation code.

Web deactivation

Visit www.deactivatemyphone.com and follow the on-screen instructions.

Carrier deactivation

If you’re unable to deactivate RoboKiller using the app or website, dial the appropriate deactivation code for your carrier:

  • Verizon: *900 or *920

  • AT&T: ##61#, ##62#, ##67#, or ##21#

  • MetroPCS: ##61#, ##62#, or ##67#

  • T-Mobile: ##61#, ##62#, ##67#, or ##21#

  • Sprint: *720

  • C-Spire: *77

  • Cricket: ##61#, ##62#, ##67#

  • Straight Talk: ##61#, ##62#, ##67#

Additional checks

  • If you’re using an iPhone, confirm Silence Unknown Callers is turned off:
    Settings > Phone > Silence Unknown Callers

  • If you’ve used your carrier’s spam blocking app, those settings may interfere with deactivation. Confirm the following services are disabled:

    • AT&T: AT&T Call Protect

    • T-Mobile/Sprint: T-Mobile Scam Shield

    • Verizon: Verizon Call Filter

See the full article here.

AT&T ActiveArmor

If you pay for ActiveArmor Advanced through the App Store or Google Play, make sure to cancel the subscription first to avoid future charges.
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Once your subscription expires, you must also remove the ActiveArmor service from your line.
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Remove the ActiveArmor service

  1. Open the ActiveArmor app.

  2. Go to Settings.

  3. Tap Subscription.

  4. Select Remove service and follow the prompts.

Your personal data used by the ActiveArmor service will be removed within 48 hours of cancellation.

See the full article here.

Verizon Call Filter (My Verizon App)

Cancel Call Filter using the My Verizon app.
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Remove Call Filter

  1. Open the My Verizon app on an Account Owner or Account Manager device.

  2. From the Me tab, navigate to
    ​Manage products & plan perks > Call Filter

  3. Tap Unsubscribe below the applicable phone number.

  4. Review and accept the Terms & Conditions.

  5. Tap Confirm.

See full article here.

Aura Spam Blocking


Aura may block or screen calls at both the app and phone settings level. Make sure all protections are disabled.

Turn off Aura Call Protection

  1. Open the Aura app.

  2. Tap Call Protection.

  3. Tap the three dots in the top right corner.

  4. Select Deactivate Protection.

Turn off spam blocking in phone settings

Android

  1. Open the Phone app.

  2. Tap the three dots in the top right corner.

  3. Tap Settings.

  4. Tap Block Numbers.

  5. Turn off Block calls from unknown numbers.

iPhone

  1. Open Settings.

  2. Tap Phone.

  3. Tap Silence Unknown Callers.

  4. Turn the setting off.

Turn off call forwarding (if enabled)

For AT&T, T-Mobile, Cricket, and Mint Mobile:

  • Dial ##004# to disable all call forwarding
    Or disable individually:

  • ##61# Forward if no answer

  • ##62# Forward if out of service

  • ##67# Forward if line is busy

For Verizon, TracFone, Visible, Xfinity, and Spectrum:

  • Dial *73 to turn off call forwarding
    Or use:

  • *900

  • *920

See the full article here.

T-Mobile Scam Shield

You can disable Scam Shield using the T-Life app or by dialing a short code.

Disable Scam Shield

  1. Open the T-Life app.

  2. Go to Manage.

  3. Turn off Scam Block and Scam ID.

Alternatively, dial #632# from your device to deactivate Scam Block.

Remove Scam Shield Premium

If you’re using Scam Shield Premium:

  1. Open the T-Life app.

  2. Go to Manage > Scam Shield.

  3. Select Remove Scam Shield Premium.


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Spectrum Call Guard

Spectrum Call Guard settings can be managed through the My Spectrum App or your online account.

Turn Call Guard on or off

  1. Sign in to the My Spectrum App.

  2. Select Services.

  3. Choose Home Phone.

  4. Select Manage Calls and Call Guard.

  5. In the Call Settings box, select Call Guard.

  6. Toggle Call Guard and Spam Caller ID on or off as desired.

Adjust filtering strength

  1. Select the Spam Filter Level tab.

  2. Use the drop-down menu to choose your preferred level of protection.

See the full article here.

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