If you’ve lost access to Cloaked Pay, it means your account has been restricted or closed. This can happen for a variety of reasons, usually related to our Terms of Use or Prohibited Use Policy.
What this means:
You won’t be able to create or use Cloaked cards.
Existing cards tied to your account will stop working.
You may still request statements or account history by contacting Support.
We keep the details intentionally limited here, since restrictions are tied to sensitive risk or compliance reviews.
Next steps:
If you’d like more information about your account, or need access to past statements, please contact support.
You can also review our Terms of Use and Prohibited Use Policy to better understand the types of activity that may lead to restrictions.